FanRally Help Center

Need help with your FanRally platform? You're in the right place. Whether you're a sports team or a casino partner, we've got you covered.

Browse our FAQs below or reach out directly - we're here to help.

FAQs for Sports Teams

What is FanRally?

FanRally is a flexible ticketing platform that helps sports teams sell memberships, passes, and packages that give fans more choice and teams more revenue.

How do I set up a new membership plan?

You can create or edit a plan by logging into the FanRally admin dashboard and navigating to Configure -> Plans. Need help? Contact support.

Can we offer different ticket packages to different segments?

Yes! FanRally supports full segmentation by fan type, priority group, or plan type. You can create custom access rules for each membership.

What reporting tools do we get?

You'll have access to real-time dashboards and reports for redemptions, sales, inventory, and member engagement. All exportable and filterable.

Who do I contact if something breaks or I need help?

Email us at support@fanrally.com — our team typically responds within 1 business day.

FAQs for Casinos

What does FanRally do for casinos?

FanRally powers smarter ticket comps. Automate how you gift tickets, VIP access, and hospitality based on tier, player behavior, or host strategy.

Can I create custom reward packages?

Absolutely. You can configure packages with variable value, blackout dates, tiered access, and event-based redemptions.

Does FanRally integrate with our existing systems?

FanRally can work with any ticketing system. Reach out if you want help mapping to your loyalty or POS systems.

Can I restrict or prioritize redemption based on member tier?

Yes — our platform supports tiered access rules, allowing you to control when and how different segments can redeem benefits.

How do I get support?

Email support@fanrally.com and our team will be happy to assist you. Most issues are resolved within 24 hours.

Still need help?

Reach out to our support team:

Need urgent assistance? Mention “URGENT” in your subject line and we'll do our best to prioritize it.